How to provide an Excellent Service

• Be responsive: Keep your response rate high by replying to inquiries and trip requests within 24 hours
• Accept trip requests: Make guests feel welcome by accepting requests whenever you’re available
• Avoid canceling on guests: Take cancellations seriously and try to avoid them—they’re a huge inconvenience
• Maintain a high overall rating: Guests expect a consistent level of quality, no matter where they book

Find out how you’re doing in each of these areas. Places that consistently fall below average could be subject to penalties.