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Change your booking dates


Change dates on a not-confirmed reservation

You can go to your Trips to change your reservation dates request.

Change dates on a confirmed reservation

If you want to change the booking dates before your check-in, notify us of your request with a written statement (by email or chat) to the host/us or write us at support@jwguest.com. Your host will verify if the new dates are available and the price for the new dates.

The administration fee for the date change is 15 EUR/USD.

If the new dates requested are not available, you can cancel your reservation.

Request a refund for a date change
If the change of dates reduces the total number of days, the refund is determined by the listing's Cancellation Policy, which can be found in the listing description. Please consider, as is indicated in our Cancellation Policies, that the Insurance Fee is not refunded in case of cancellation or date change.
 
There are three types of cancellation policies available:
  • Flexible
  • Moderate
  • Strict
Request a date change during your stay

To request a refund during your stay, follow these steps:

  1. Contact your host: Initiate a conversation with your host to discuss any issues you may be experiencing. They can often resolve the problem or offer a reasonable and pacific solution.
  2. Document the issue: Take photos or videos to provide evidence of the problem. This will support your refund request if the issue is not resolved.
  3. Contact Jwbnb Support: If your host is unable to resolve the issue or you're unable to reach an agreement, contact Jwbnb Support within 24 hours of discovering the problem. Provide them with the documentation you've gathered and explain the situation. The sooner you contact us, the better we can help.
  4. Follow Jwbnb's guidance: Jwbnb Support will review your case and may require additional information or suggest specific actions. Follow their instructions and cooperate with them to resolve the issue.
Refund eligibility will depend on the specific circumstances and Jwbnb's policies. Always review the host's cancellation policy and Jwbnb's Guest Refund Policy to understand the terms and conditions that apply to your reservation.

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