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Guest Payment and Security Deposit


We manage the entire payment process on your behalf. 
 
Guest Payment
The full amount is collected from the guest via credit card within 48 hours of the reservation.
The total amount due will be transferred to you within 24 hours after check-in is confirmed.
 
Security Deposit

As a Host, you can set a security deposit, which our banking partner will guarantee for up to seven days from the check-in date in case of a dispute.

For stays longer than seven days, you can choose one of the following options:

  1. Manage the deposit directly with the Guest (default option).

  2. Request JWguest to manage the deposit by charging it to the guest’s credit card. If no damage is reported, the deposit will be refunded at the end of the stay. A 7% transaction fee will be deducted from your payout. This option must be requested at least 7 days before check-in by emailing support@jwguest.com.

Damage, Missing Items, or Extra Cleaning

In the event of damage, missing items, or unexpected cleaning needs, please notify us immediately by emailing support@jwguest.com —no later than 24 hours after check-out—and provide clear photo evidence within that timeframe.

This enables us to hold the security deposit and begin the reimbursement process temporarily. Our team will promptly review the issue, contact the relevant parties, and take the necessary action.

Please note: We cannot process claims submitted more than 24 hours after checkout.

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